FAQ عربي

Social Insurance Pension Service

القائمة الجانبية

    Service description

    The social insurance pension is defined as: the payment of a certain amount of money on a monthly basis for the beneficiaries where funds allocated for this program are raised from Zakah. Benefiting from this program is restricted to Saudis who live permanently in K.S.A and meet the social insurance system conditions. However , the condition of being of a Saudi national is excepted in the following cases:
    - Non-Saudi wife who is married to a Saudi husband or his widow who has children from him.
    - The Saudi widow’s children who were born to a non-Saudi father (foreigner). Those with disabilities, widows with orphans and orphans who do not have Saudi nationality documents and who have mobility cards, also benefit from the provisions of the social insurance regulations.

    In addition to that there are other  social groups who can benefit from this program and those are:

    1. Old- age people either male or female
    2. Families without breadwinner including: divorced woman with children, widow witch children, deserted family, family with unsettled situation, family which the husband is away or messing, family which the husband is addicted to drugs
    3. Women without breadwinner including: divorced woman, widow, deserted woman, woman with unsettled situation, woman which the husband is away or messing, woman which the husband is addicted to drugs
    4. Orphans including: orphan boy, orphan girl, orphan boy with anonymous father/parents, orphan girl with anonymous father/parents  

     

    Service FAQ

    Who can apply to social security pension service through e-Services?

    Saudi only can apply to this service under the following target groups:

    • Old- age people either male or female
    • Families without breadwinner including: divorced woman with children, widow witch children, deserted family, family with unsettled situation, family which the husband is away or messing, family which the husband is addicted to drugs
    • Women without breadwinner including: divorced woman, widow, deserted woman, woman with unsettled situation, woman which the husband is away or messing, woman which the husband is addicted to drugs
    • Orphans including: orphan boy*, orphan girl*, orphan boy with anonymous father/parents, orphan girl with anonymous father/parents 

    *Bedoon can apply under these target groups

    What does the target group: Old-age people mean?

    It means anybody above 60 years and does not have a breadwinner or enough to live.

    Someone is eligible to apply to social security pension service but not under above targets groups, what should he do?

    He has to go to social security office, right now the e-Service is limited only for above target groups.

    Should the applicant have a bank account?

    Yes, the applicant must have a bank account.

    Is it possible for the applicant to submit another application on the same service?

    No, applicant cannot submit another application if the current one is under processing. 

    How can I follow up my application status?

    You can trace your application status through login into e-Services portal and select “My orders”.

    How can I know the result of my application?

    You can know the result of your application though e-Service portal, in addition the applicant will receive an SMS in his mobile with application result.

    How can I register in e-Services portal?

    Please refer to the user guide in portal.

    Can I review the application that I already submit?

    Yes, you can do that by selecting “My orders”.

    How can the user update his information in e-Service portal?

    Please refer to the user guide in portal.

    How can I change my password?

    Login into e-Service portal then select “change the password” from main page.

    Can someone else fill up all the required information instead of me?

    No, the person himself should fill up his application. The beneficiary is the only person responsible for submitting all the information required for him and his dependents. He is fully responsible to submit the correct information.

    How can I change my mobile number in e-Services portal?

    Through login into e-Services portal then select “My information” from main page then change mobile number in address section.

    What happens if I do not have a mobile number before registration?

    The applicant must have a mobile number; otherwise, he cannot register in e-Services portal.

    How can I change my email address in e-Services portal?

    Through login into e-Services portal then select “My information” from main page then change email address in address section.

    Required Documents

    The type of documents required will appear based on the beneficiary category

    Service Steps

    1. The beneficiary should meet the conditions of one of the targeted groups.
    2. The beneficiary should meet the eligibility conditions of the social insurance pension.
    3. In case the beneficiary is eligible to apply for the social security pension , he/she should fill in the following application information:
      1. The family breadwinner’s information (if found).
      2. Income statements.
      3. The family information.
      4. Bank account data.
      5. Attachment of required documents and their data.
    4. The beneficiary then submits the application and follows up on (My applications) until a decision is made about his/her application.

    Service Level Agreement

    Time Anticipated to Close the Request: 30 days

    If the request exceeded the specified time, you can follow up through Your voice is heard service

    Service Statistics

    The number of queries within 30 days

    318

    Rating Service

    Average: 3.4 (223 votes)

    3.38


    knowing that :

    • 1 - Unsatisfying
    • 2- Acceptable
    • 3- Good
    • 4 - Very good
    • 5- Excellent

    Beneficiaries

    • Individuals

    Sector

    • Social Development Sector

    Service Manual

    دليل المستخدم لخدمة معاش الضمان.pdf

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