Last Update 15 Jun 2017

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E-services Guide

The Ministry of Labor and Social Development works on electronic transformation in all traditional governmental transactions that it provides to beneficiaries, thus facilitating the provision of services to them with high accuracy whether they are individuals, business owners or non-profit organizations.

The available electronic services :
 

Service Duration of obtaining it

Firms discretionary management

Immediate when visiting the office

Issuance/renewal of work permits

Instantly via electronic services

issuance of work permits for the purpose of final exit

Instantly via electronic services

Issuance of Saudization certificate

Instantly via electronic services

Adding/Deleting a Representative (Main Representative)

Immediate when visiting the office

Adding/Deleting a Representative

Instantly via electronic services

Reactivate a Comuper Profile

Determined by the labor inspector.

Canceling Absence Reports

Instantly via electronic services

Canceling Establishment File

Immediate when visiting the office

Retreive Password

Instantly via electronic services

Electronic Inquiries

Instantly via electronic services

Malicious Complaints

Specified by absence complaints committee

Checking User Identity

Immediate when visiting the office

Registration in Electronic Gate

Instantly via electronic services

Friendly Settlement

Specified by friendly settlements entity

Dealing with Expatriate death

Specified by Labor office, cases section

Visa Cancellation

Instantly via electronic services

Approval of Employment Contract for Labor Services

Instantly via electronic services

Primary-Commission

Specified by Primary-Comission

Superior-Commission

Specified by Superior-Commission

Updating Establishment Licenses Data

Immediate when visiting the office

Update worker contracting data

Instantly via electronic services

Establishment Nominal Modification or Transfer of Ownership

Immediate when visiting the office

Changing Establishment Commercial Activity

Specified by activities committee

Change expatriate Profession

Instantly via electronic services

Submitting Absence Reports

Instantly via electronic services

Evaluate The Establishment in Domains

Instantly via electronic services

Pay Violations of work law

Specified by the inspector.

Issuing Visas Request

Instantly via electronic services

Compensatory Visas for Final Exit Request

Instantly via electronic services

Request for temporary seasonal Visas

Determined by the Labor Office

he request for balance of the establishing or expansion of the activity

Instantly via electronic services

Conditional and temporary request of payment for governmental contracts

Instantly via electronic services

Open Establishment File

Instantly via electronic services

Committees of Arbitrations in disputes and irregularities / Domestic employment and Persons of equivalent status

Determined by attribution committees in disputes and breaches of domestic labor and persons of equivalent status.

Wage Protection System (WPS)

Instantly via electronic services

Transfer Expatriate Service

Instantly via electronic services

Transferring Services Using Border Number

Instantly via electronic services

Transfer an expatriates between branches belongs to the same establishment

Instantly via electronic services

Transfer the service of the dependents to the establishment

Determined by the Labor Office

Issuance of a national Rehabilitation Center

Time Anticipated to Close the Request: 60 days

Establishing a National Association

Time Anticipated to Close the Order : 90 days if it is not submitted by the applicant or if there is no response to the ministry's inquiries

Establishing a civil institution

Time Anticipated to Close the Request: 90 days if it is not submitted by the applicant or if there is no response to the ministry's inquiries

Updating Beneficaries' Data(Insurance and Welfare)

Instantly via electronic services

Inquiry about the Financial Subsidy(People with disabilities - Guardianship of Orphans)

Instantly via electronic services

Management Communication Inquiries

Instantly via electronic services

Supportive Programs Inquiry Service

Instantly via electronic services

Lump Aid Inquiry Service

Instantly via electronic services

Service of Inquiry about Insurance Beneficiaries Information

Instantly via electronic services

Inquiry Service about Insurance Beneficiaries' Data(Entities)

Instantly via electronic services

Inquiry about the status of sending people with disabilities' data to Nitaqat program

Instantly via electronic services

Service of Iquiry about the Status of Insurance Beneficiaries' Cards

Instantly via electronic services

Service of Inquiry about National Licenses Requests Status (Children accommodation)

Instantly via electronic services

Service of Inquiry about Inclusion of the beneficiary in the Exemption from AL-Qias fees

Instantly via electronic services

Application Inquiry Service

Instantly via electronic services

Inquiry Service about Nomination for the National Center

Instantly via electronic services

Inquiry about the Case Position Sent to Hafiz

Instantly via electronic services

Appeals Service

Time Anticipated to Close the Request: 15 days

National Centers License Service(Children Accommodation)

Time Anticipated to Close the Request: 60 days

Social Insurance Pension Service

Time Anticipated to Close the Request: 30 days

Wessal Service to reach the modest Persons

Time Anticipated to Close the Request: 30 days

Inquiry service about Insurance Beneficiaries(Entities)

Instantly via electronic services

Issuance/renewal of work permits

Instantly via electronic services

issuance of work permits for the purpose of final exit

Instantly via electronic services

Firms discretionary management

Instantly via electronic services

Issuance of Saudization certificate

Instantly via electronic services

Retreive Password

Instantly via electronic services

Electronic Inquiries

Instantly via electronic services

Registration in Electronic Gate

Instantly via electronic services

Approval of Employment Contract for Labor Services

Instantly via electronic services

Visa Cancellation

Instantly via electronic services

Update worker contracting data

Instantly via electronic services

Change expatriate Profession

Instantly via electronic services

Submitting Absence Reports

Instantly via electronic services

Evaluate The Establishment in Domains

Instantly via electronic services

Wage Protection System (WPS)

Instantly via electronic services

Transfer Expatriate Service

Instantly via electronic services

Transferring Services Using Border Number

Instantly via electronic services

Transfer an expatriates between branches belongs to the same establishment

Instantly via electronic services

Canceling Absence Reports

Instantly via electronic services

 


Services on the waiting list :

  • Disability Card Service (Autism Disorder)
  • Marriage subsidy service for orphans
  • Serving an under age at the Social Guidance Center
  • Visa Exemption Service
  • Aid for People with Disabilities
  • Custody Request (Orphan Care)
  • End of custody service
  • Registering, files opening and automation of MLSD services provided to governmental authorities
  • Development of absentee reporting services
  • Improvement of license services and regulations


The impact of the ministry's electronic services on sustainable development:
Sustainable development is the process of meeting the needs of current and future generations without underestimating the resilience of life-supporting characteristics or the integration and cohesion of social systems. They point to the need to use renewable natural resources in a manner that does not lead to their degradation, degradation or diminishing usefulness for future generations. A stable balance in an effective and non-diminishing manner of natural resources such as the environment, groundwater and biomass. The electronic services of the Ministry of Labor and Social Development in providing advanced solutions effectively assist in achieving the Ministry's strategy for sustainable development, whether social, economic or even environmental.

 

Development Section:

 

Service name

Service description

Service link

Impact on sustainable development

Establishing a National Association

This service allows citizens or legal entities to establish a national association without the need to consult the ministry or its branches.

Service link

Economic dimension:

Assisting citizens in overcoming financial difficulties through the activities of the association with financial support.

 

Social dimension:

Contribute to the awareness of citizens and educate them through the activities of the association with moral support.

 

Environmental dimension:

Contribute to reducing reliance on paper transactions by applying the principle of electronic transformation of procedures.

National Centers License Service(Children Accommodation)

This service allows the national entities to apply for a national center license

 

Service link

Economic dimension:

Increasing the income of Saudi women, where the work in these centers is limited to female citizens.

 

Social dimension:

Activating the role of Saudi women in society and increasing their opportunities in the field of child care and care.

 

Environmental dimension:

Contribute to reducing reliance on paper transactions by applying the principle of electronic transformation of procedures.

Updating Beneficaries' Data(Insurance and Welfare)

The project of updating the data of the social insurance and social welfare's beneficiaries facilitates the comminication procedures between the ministry and its customers through new channels and avanced accessible technologies.

Service link

Economic dimension:

Ensure that the Ministry's support reaches the largest number of those in need of support, and facilitate the transfer of the financial allocation in the personal bank account of the beneficiary.

 

Social dimension:

Access to non-eligible presence sites.

 

Environmental dimension:

Contribute to reducing reliance on paper transactions by applying the principle of electronic transformation of procedures.

Wessal Service to reach the modest Persons

Facilitating access to the needy by means of good people, where the Ministry is provided with information on the situation and communication data, to be verified and verified the situation and if the need is proven in accordance with the security system and its conditions are registration and enrollment in social security programs.

Service link

Economic dimension:

Ensure that the Ministry's support reaches the largest number of those in need of support

Of the taxpayers and the transfer of the financial allowance to the debtors in their bank accounts.

 

Social dimension:

Activating the role of society in helping to find the oppressed.

 

Environmental dimension:

Contribute to reducing reliance on paper transactions by applying the principle of electronic transformation of procedures.

 

 

Labor Section:

 

Service name

Service description

Service link

Impact on sustainable development

Issue and Renew Work license

Issuing or renewing work licenses for foreign establishment, which is the approval of the Ministry of Labor to work in the Saudi market, which is one of the requirements for issuance or renewal of residence permits for the worker by the Passport General Department.

Service link

Economic dimension:

Reducing the economic costs resulting from visiting clients of the Ministry's branches

Social dimension:

Provide faster and better service to customers by applying the principle of electronic transformation of procedures.

Environmental dimension:

Contribute to reducing dependence on paper transactions through the application of the principle of electronic transformation

Issuing Work Permits for Final Exit

Issuance of work permits for the purpose of finalizing the final exit from the Kingdom for workers whose work permit has not been issued or whose work permits have expired. Establishments or workers (if their work permits expire) may issue final exit permits.

Service link

Economic dimension:

Reducing the economic costs resulting from visiting clients of the Ministry's branches

Social dimension:

Provide faster and better service to customers by applying the principle of electronic transformation of procedures.

Environmental dimension:

Contribute to reducing dependence on paper transactions through the application of the principle of electronic transformation

Establishment Permissions Management

This service allows the employer or the establishment representative to give permissions on establishment services to delegates and agents Delivery channels Electronic services Second Level For Owners or main delegates Access terms no terms

Service link

Economic dimension:

Reducing the economic costs resulting from visiting clients of the Ministry's branches

Social dimension:

Provide faster and better service to customers by applying the principle of electronic transformation of procedures.

Environmental dimension:

Contribute to reducing dependence on paper transactions through the application of the principle of electronic transformation

Issuance of Saudization certificate

This service is to allow issuing saudization certificates to ensure that the establishment achieved the saudization ratios according to netakat program Delivery Channels Electronic Services Access Terms The company should register the national address service at Saudi Post and the subscription should be valid for both the branch of the establishment applying for the service and the main center. The establishment should achieve the saudization ratios according to Netakat program.

Service link

Economic dimension:

Reducing the economic costs resulting from visiting clients of the Ministry's branches

Social dimension:

Provide faster and better service to customers by applying the principle of electronic transformation of procedures.

Environmental dimension:

Contribute to reducing dependence on paper transactions through the application of the principle of electronic transformation

Retreive Password

This service enables the user in the portal to retrieve the password or the email address in case of loss.

Service link

Economic dimension:

Reducing the economic costs resulting from visiting clients of the Ministry's branches

Social dimension:

Provide faster and better service to customers by applying the principle of electronic transformation of procedures.

Environmental dimension:

Contribute to reducing dependence on paper transactions through the application of the principle of electronic transformation

Electronic Inquiries

This service allows Access the information via the website about Saudi employee or expatriate employee, as well as the services of the Labor Office, and the main data and scope of the establishment. Applying Channel E-Services Acceptance terms No terms/p>

Service link

Economic dimension:

Reducing the economic costs resulting from visiting clients of the Ministry's branches

Social dimension:

Provide faster and better service to customers by applying the principle of electronic transformation of procedures.

Environmental dimension:

Contribute to reducing dependence on paper transactions through the application of the principle of electronic transformation

Registration in Electronic Gate

New registration in the electronic gate service to allow the user to benefit from available electronic service

Service link

Economic dimension:

Reducing the economic costs resulting from visiting clients of the Ministry's branches

Social dimension:

Provide faster and better service to customers by applying the principle of electronic transformation of procedures.

Environmental dimension:

Contribute to reducing dependence on paper transactions through the application of the principle of electronic transformation

Approval of Employment Contract for Labor Services

Service that enables the establishments approving the Employment Contract for Labor Services registered in the system by labor importation companies.

Service link

Economic dimension:

Reducing the economic costs resulting from visiting clients of the Ministry's branches

Social dimension:

Provide faster and better service to customers by applying the principle of electronic transformation of procedures.

Environmental dimension:

Contribute to reducing dependence on paper transactions through the application of the principle of electronic transformation

Visa Cancellation

A service that enables customers to view the visa status or to apply for cancellation the visa.

Service link

Economic dimension:

Reducing the economic costs resulting from visiting clients of the Ministry's branches

Social dimension:

Provide faster and better service to customers by applying the principle of electronic transformation of procedures.

Environmental dimension:

Contribute to reducing dependence on paper transactions through the application of the principle of electronic transformation

Update worker contracting data

This service allows transferring some or all of workers associated with a particular government contract to another existing government contract.

Service link

Economic dimension:

Reducing the economic costs resulting from visiting clients of the Ministry's branches

Social dimension:

Provide faster and better service to customers by applying the principle of electronic transformation of procedures.

Environmental dimension:

Contribute to reducing dependence on paper transactions through the application of the principle of electronic transformation

Change expatriate Profession

This service allows to change the expatriate profession, all professions could be changed through the website except For engineering, medical and other special professions.

Service link

Economic dimension:

Reducing the economic costs resulting from visiting clients of the Ministry's branches

Social dimension:

Provide faster and better service to customers by applying the principle of electronic transformation of procedures.

Environmental dimension:

Contribute to reducing dependence on paper transactions through the application of the principle of electronic transformation

Submitting Absence Reports

It is a Service that enable the owner of the establishment to submit an Absence Reports in the case of absence of the expat from work, where change of the expat status to (ABSENT from work) and stopping involving him under the establishment zone.

Service link

Economic dimension:

Reducing the economic costs resulting from visiting clients of the Ministry's branches

Social dimension:

Provide faster and better service to customers by applying the principle of electronic transformation of procedures.

Environmental dimension:

Contribute to reducing dependence on paper transactions through the application of the principle of electronic transformation

Evaluate The Establishment in Domains

This service enables the establishments to identify the entity domain and its related establishments.

Service link

Economic dimension:

Reducing the economic costs resulting from visiting clients of the Ministry's branches

Social dimension:

Provide faster and better service to customers by applying the principle of electronic transformation of procedures.

Environmental dimension:

Contribute to reducing dependence on paper transactions through the application of the principle of electronic transformation

Wage Protection System (WPS)

This service enables the establishments to a provide a proof of payment for workers' wages; in order to meet the requirements of the WPS, this program monitor Wage payments for all workers (males and females) (Saudis and expatriates) in order to create a database containing updated information on payments And to determine the extent of establishments obligation to pay them on time and at the agreed value.

Service link

Economic dimension:

Reducing the economic costs resulting from visiting clients of the Ministry's branches

Social dimension:

Provide faster and better service to customers by applying the principle of electronic transformation of procedures.

Environmental dimension:

Contribute to reducing dependence on paper transactions through the application of the principle of electronic transformation

Transfer Expatriate Service

This Service allows to transfer workers to another establishment

Service link

Economic dimension:

Reducing the economic costs resulting from visiting clients of the Ministry's branches

Social dimension:

Provide faster and better service to customers by applying the principle of electronic transformation of procedures.

Environmental dimension:

Contribute to reducing dependence on paper transactions through the application of the principle of electronic transformation

Transferring Services Using Border Number

A service that enables establishments to issue a special limited work permit only for the purpose of transferring an expatriate service whose entry period exceeds 90 days without a work permit being issued.

Service link

Economic dimension:

Reducing the economic costs resulting from visiting clients of the Ministry's branches

Social dimension:

Provide faster and better service to customers by applying the principle of electronic transformation of procedures.

Environmental dimension:

Contribute to reducing dependence on paper transactions through the application of the principle of electronic transformation

Transfer an expatriates between branches belongs to the same establishment

A service that enables the establishments to apply for transferring an expact services that belong to the same entity at the Ministry of Labor and Social Development.

Service link

Economic dimension:

Reducing the economic costs resulting from visiting clients of the Ministry's branches

Social dimension:

Provide faster and better service to customers by applying the principle of electronic transformation of procedures.

Environmental dimension:

Contribute to reducing dependence on paper transactions through the application of the principle of electronic transformation

Canceling Absence Reports

A service that enables the owner of the establishment to cancel the Absence reports issued to an expatriate and his / her status is changed to (on the top of work) and shall be considered under the establishment domain.

Service link

Economic dimension:

Reducing the economic costs resulting from visiting clients of the Ministry's branches

Social dimension:

Provide faster and better service to customers by applying the principle of electronic transformation of procedures.

Environmental dimension:

Contribute to reducing dependence on paper transactions through the application of the principle of electronic transformation